Customer Experience (CX) / Implementations Lead

About DualEntry

Founded in 2024, DualEntry is one of NYC’s fastest-growing AI startups. We just raised a $90M series A from Lightspeed, Khosla and Google Ventures.

Our founding team previously scaled a startup to $100M ARR, raised $380M+, and exited successfully.

Now, we’re building what we always wished existed: a modern, AI-native ERP platform that brings clarity, automation, and scale to mid-market finance teams.

We operate with urgency, ownership, and deep focus. We move fast.

Where you'll create impact

As part of the CX team, you’ll be owning ERP implementations and relationships with our customers. You'll work alongside the growing CX team to deliver the best-in-class customer experience from onboarding to go-live and beyond.

We believe in extreme responsibility and high agency, and this role will be moving the needle by implementing ERP best practices, all while keeping an open mind and challenging the status quo of what customer success looks like.

How you'll work at DualEntry

You’ll own customer relationships, and within DualEntry, work with the founding team, product, and engineering.

You’ll be the bridge between customers and the rest of the company, helping shape the product roadmap based on customer feedback, and influencing our methodologies and operations within Impl to provide the best service.

Our culture is built on:

• Speed - we move faster than 90% of startups

• Hard work - we outwork our competition

• Fun - we have a blast together as a team

We trust in your potential and encourage you to hit the ground running.

What sets you up for success

• 3–6+ years of experience in ERP implementations, ERP functional consulting, or accounting/advisory

• Strong preference for an accounting or audit background (CPA or Big 4 experience is a major plus)

• You’re a customer service extraordinaire

• You’re excited by the chaos of early-stage work

Why you’ll thrive here

• You’ll be early - influence, responsibility, and fast learning

• We’re product-first- your feedback shapes the roadmap

• Competitive base salary + significant equity ownership

• High-speed culture

• High-trust environment with high expectations

• World-class team, ambitious mission, real momentum

Benefits

• Base Salary: $110K – $150K

• Equity: $50K+

• Insurance: 100% medical, dental & vision

• Time Off: 15 PTO days + 12 public holidays

If you’re excited to build the future of ERP with your own hands and work directly with founders at an early-stage, high-growth AI startup with huge momentum, we’d love to hear from you.